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FAQ'S

FAQ'S

 

I don't have a PayPal Account. Can I pay using another method?

Yes. Place your order via the website and contact us to arrange an alternative method of payment such as, bank transfer.


Why does my cream have a different consistency, colour or texture?

We make natural skin and hair care products if occasionally you notice a slight change in either the colour, texture or consistency, there is no need to worry this is normal, this is due to the naturally occurring ingredients, please be assured that the quality of the products are not affected (WithNature does not use bleaches or dyes to mask or create unnatural appearance in our products)


I am new to WithNature Skincare™ range, which products should I start with?

We have a quick Q&A section under skincare advice section please see what products would be suitable for you.

 

What is the shelf life of our products?

Our products have a shelf life of 12 months unopened and 6 months once you start using them, we have listed this information on all our products. The creams are best stored away from direct sunlight.

 

Are your products suitable for Sensitive skin?

Yes, all of our products are suitable for sensitive skin types. This is with the exception of our Bright & Shine face scrub, due to the exfoliating effect. We advise using our Intensive Revitalising Mask, this offers similar results without the exfoliating effects.

 

Are your products suitable for people with nut allergies?

Our sensitive range is nut free. What we cannot promise is the prevention of cross contamination, even though these products are manufactured in separate areas and the raw material are kept apart, we are not present during the original extraction/process of oils & butters we work with trusted and reliable suppliers who work to eliminate all possible chances of cross contamination. We do our best to honour and respect the nature of allergies and avoid all possible exposure.
 
What we suggest is to conduct a patch test. You can apply WithNature products to the inner part of the arm, or behind the ear. Please allow 48 hours to elapse to determine any reaction. This applies to all skin types as well.

 

Are your products parabens free?

Yes, all of our products are parabens free.

 

What do you use to keep your products fresh and safe?

Most of our balms and serums do not need the help of preservatives due to their natural properties, where this is not possible we use Phenoxyethanol which is extremely gentle to the skin and very effective as a preservative.  It offers all round protection against moulds, bacteria and yeast. We are continuously on the lookout for tried, tested and trusted alternatives.

 

Why do you use preservatives in your products?

At WithNature Skincare™ we care about your health and well being and in an ideal world we would love to package these lovely products without preservatives, but this is not the case. We need to get them from us to you in a safe and pure manner, and then you will need time to enjoy them. In the interest of safety, assurance and compliance we have to preserve them. “Your happiness is our satisfaction.”

 

What type of glycerine is used in your products? 

We only use vegetable sourced Glycerine.

 

What is CTM?

This is WithNature Skincare™ language for cleanse, tone and moisturise. The daily cleansing system used to maintain the skin you need.

Have you completed your CTM today?

 

Which moisturiser is best for me?

Click for Skincare Advice

 

Do your products contain SPF?

No, here at WithNature we have taken the decision not to formulate our products with SPF because our products are developed to be used both day and night, we could not see the need for SPF while you sleep. With this fact we opted to leave it out of our products, giving you the option to decide when to use it. Rest assured though we have a WithNature SPF 20 Sun Guard, chemical free.

 

Do you use Sulphate and Sodium Laureth Sulphate?

No, we do not use SSL or SSEL in our products.

 

What active ingredients does WithNature Skincare™ use as UV filters in sun-screens?

At WithNature Skincare™ we use two different types of sun-screens in our sun lotions. Titanium dioxide and Zinc, both natural occurring white minerals, that acts as a reflective barrier mainly to UVA radiation and accepted as being non-toxic.

 

What is your policy regarding animal testing?

The team at WithNature Skincare™ are opposed to any cruelty to animals.