Terms and Conditions
withnatureskincare.co.uk (the "Website") is owned and operated
by WithNature Skincare.
of the goods on this website are offered by WithNature Skincare™
("we/us"), which will be the contracting party for any order
that you place.
Terms & Conditions of Sale apply to all transactions for the sale of
goods on the Website. Please read them carefully. They do not affect
your statutory rights.
may change these terms and conditions at any time. Any change will take
effect from the date posted on the website.
2. Prices and Promotions
we endeavour to ensure that all pricing information on the Website is
accurate, occasionally an error may occur and goods may be missed
priced. If we discover a pricing error we will, at our discretion,
either: contact you and ask you whether you wish to cancel your order,
or continue with the order at the correct price; or notify you that we
have cancelled your order. We will not be obliged to supply goods at the
reserve the right to adjust prices, offers, goods and specifications of
goods on the Website at our discretion at any time before (but not
after) we accept your order.
will have an opportunity to check and correct any input errors in your
order up until the point at which you submit your order by clicking the
"next" button on the check out page.
orders made by you through the Website are subject to acceptance by us.
We may choose not to accept your order for any reason and will not be
liable to you or to anyone else in those circumstances.
submitting an order to us you will be sent an order acknowledgement
email with your order number and details of the goods that you have
ordered. Please note this email is an acknowledgement and is not an
acceptance of your order.
certain goods, information concerning stock availability is not
available on the Website. If you order goods, which are not available
from stock, we will contact you by e-mail and you will have the option
to wait until the goods are available from stock, or cancel your order
in accordance with our cancellation and returns policy. In the event
your order is cancelled, we will refund any payment already collected
from you in respect of that order, in accordance with our cancellation
and returns policy.
email or other electronic acknowledgement by us of receipt of an order
placed by you does not constitute legal acceptance by us of your order.
Acceptance of your order and the formation of a contract between us will
take place when goods you have ordered have been despatched to you.
4. Right to Withdraw Goods
reserve the right to withdraw any goods from the Website at any time.
We will not be liable to you or anyone else for withdrawing any goods
from the Website
can be made by most major credit or debit cards as displayed. Payment
will be debited from your account before despatch of the goods to you.
confirm that the credit/debit card that is being used is yours. All
credit/debit cardholders are subject to validation checks and
authorisation by the card issuer. If the issuer of your card refuses to
authorise payment we will not accept your order and we will not be
liable for any delay or non-delivery and we are not obliged to inform
you of the reason for the refusal.
are not responsible for your card issuer or bank charging you as a
result of our processing of your credit/debit card payment in accordance
with your order.
made by cheque or postal order will need to be cleared prior to the
despatch of goods.
despatch the items ordered by you, as they are available using the
method of delivery specified. The delivery charge is as set out in the post
and packaging page.
cannot be held responsible if the delivery address given is incorrect.
will use reasonable endeavours to ensure that the estimated delivery
times are met but we cannot accept any liability for late deliveries,
which are due to circumstances outside of our reasonable control.
you have received the goods, all risk of damage to, or loss of, the
goods shall pass to you. If you intend to cancel your order in
accordance with the cancellation and returns policy, you must keep good
care of the goods pending their return to us.
will be liable for goods incurring customs charges.
returns and refunds policy is in accordance with the EU Distance Selling
Directive which came into force in October 2000 and is part of UK law
under the Consumer Protection (Distance Selling) Regulations 2000. This
law applies to all transactions within the UK where a consumer does not
meet the vendor. Contracts between businesses are not governed by these
Your rights as a consumer
accordance with the law, you have a 7 day 'cooling off period' in which
you have the right to cancel your purchase and receive a full refund,
subject to any delivery costs we have incurred. You do not need to give
a reason for cancelling your purchase. We are obliged to refund your
payment in full within 30 days of your cancellation. All
products should be returned unused, unopened and in a re-saleable
to cancel within the 7 day cooling off period
you wish to cancel your purchase within the 7 days 'cooling off' period,
please email us at email@example.com or write to
47-49 Park Royal Road
tell us your name and address. If your order was made from this website,
please tell us the PayPal transaction ID. If your order was made by
post, please say so.
10 Refunds due to cancellation
you cancel your purchase with this 7 day 'cooling off' period, we will
refund your payment in full, subject to any delivery costs we have
incurred. If your order qualified for free postage then we will refund
minus the normal shipping charge (based upon weight) without the free
shipping discount once the remaining value of your order is below the
qualifying value. If you paid by credit or debit card from this
website, your refund will be made directly to your credit or debit card
within 30 days of your cancellation. If you paid by any other means,
your refund will be made by cheque which will be posted to you within 30
days of your cancellation. There will be no charges for cancellation
within this 7 day cooling off period. All products should be
returned unused, unopened and in a re-saleable condition.
and refunds outside the 7 day cooling off period
for unwanted goods will only be made where the goods are returned unused,
unopened and in re-saleable condition. Unwanted goods must be
returned to us within 7 days of delivery.
goods should be returned within 7 days of delivery. You should post
them, unopened and undamaged, to:
47-49 Park Royal Road
cannot accept liability for goods lost or damaged during transit. You
are advised to wrap the product carefully to avoid damage. You are also
advised to return goods by recorded delivery, registered post, or by
courier. Proof of postage will not be accepted as proof of delivery.
Please remember to give us your name and address, transaction number and
a copy of your purchase receipt. Please note that the cost of returning
unwanted items is your responsibility.
for unwanted goods
that we receive unwanted goods in unused, unopened and re-saleable
condition within 7 days of delivery, we will refund payment for the
goods. Orders placed by credit or debit card from this website will be
refunded directly to your credit or debit card. Orders placed by other
means will be refunded by cheque. These refunds will be made within 30
days of return of goods.
14. Damaged /
Faulty Goods on Receipt
the goods are incorrect, damaged or faulty on receipt, please keep
the goods together with the packaging and contact us immediately for
guidance. firstname.lastname@example.org or telephone: +44(0)20
are processed through Secure Hosting at the time of ordering. Secure
Hosting are one of the UK's leading payment service providers, with a
firewall specification that is recognised by all the major UK banks.
Your credit card information is encrypted using 128-bit encryption to
ensure that your transactions with us are private and protected, and
cannot be viewed by anyone else as they travel over the internet. Once
the information reaches Secure Hosting, it is held encrypted on secure
servers. These secure servers are situated on a standalone private
network completely isolated from other networks and connections. They have
a single resilient connection to the Internet, which is serviced through
dual dedicated ICSA compliant firewalls. The servers are further secured
through "server lock" protection, with all credit card details
encrypted through 3DES encryption.
& Disclosure We respect your right to privacy. None of
the information we collect is passed on to other parties, except when
required as part of the business services we provide for you, or as
required under UK law.
We will only collect details about you when you place an order. These
will include your name and address, your email address, and various
other details necessary to complete a transaction and fulfil your order.
We do not collect any information which may be deemed "sensitive
personal data" under the Data Protection Act 1998.
are small pieces of text information created by websites and stored on
shopping cart is not compulsory, but we cannot guarantee that our
shopping cart will work for you if you have cookies disabled in your
browser. No other